Five questions for each project
- Why? What user or business problem existed, and what was the starting point?
- Your responsibility? Distinguish your contribution from the team’s work.
- Your decisions? Explain choices, alternatives, and trade-offs.
- Results? State metrics, period, calculation, and change.
- Lessons? Explain what you would keep or change next time.
Example summary
I improved onboarding for newly registered business customers, owning research, design, and metrics with engineering and customer success. We separated administrator and member tasks, simplified setup, and added progress guidance. With 1,200 organizations in each group, 14-day activation rose from 31% to 47%, a 16-percentage-point increase. I also monitored retention, support tickets, and setup failures to check that costs had not shifted elsewhere.Replace this example with your actual experience and figures. Mark unknown facts as “not measured” or “to confirm.”