Great Offer AI FAQ

Follow the guide linked in each answer for full instructions.

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Getting started

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What can Great Offer AI help with?

Manage materials, configure the assistant, ask through audio, text, or screenshots, and review summaries, Q&A, and transcripts. See First session.

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What should I do first?

Install and sign in, check devices and permissions, add a resume and role, confirm account access, then select Home → Launch Copilot. See Setup.

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Where do I launch the assistant?

Open Home → Launch Copilot, choose materials, model, language, and preferences, then select Start interview. See Launch.

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Why are microphone, system audio, and screen permissions needed?

They provide your voice, meeting audio, and the capabilities for system audio and screenshots. Check App settings → Interview access. See Permissions.

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Materials

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Which resume formats and sizes are supported?

PDF, DOCX, TXT, and MD, up to 5 MB each. See Resumes.

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Can I paste a resume without a file?

Yes. Switch to manual entry in the upload window, enter a title, paste the text, and save. See Resumes.

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How do resumes and the Knowledge Base differ?

Resumes describe your experience; the Knowledge Base holds project details and research. Save hiring requirements in Target Roles. See Materials.

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What does a target role need?

A title and requirements; company is optional. Keep responsibilities, skills, and experience expectations. See Roles.

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Can I keep materials for different interviews?

Yes. Give resumes, roles, and documents distinct names and choose the right ones before launching. See Workspace and sessions.

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What document formats are supported?

PDF, DOCX, TXT, and MD up to 5 MB each. Upload in the Knowledge Base and edit from its list. See Knowledge Base.

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How do I use an uploaded document?

Select it under Launch Copilot → Document (optional), or choose No document. See Launch.

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Models and preferences

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Where do I select a model?

Open Home → Launch Copilot → AI Model. Compare models with the same materials and questions. See Models.

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Where are language settings?

Interview language in launch settings primarily controls AI output, not transcription recognition. App settings → Preferences controls interface language. See Languages.

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How do I get shorter answers or key points only?

Choose Short or Key points under Answer preferences, then check the preview and summary. See Preferences.

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Is the preview an actual answer?

It demonstrates format, length, and tone; actual answers depend on questions and materials. See Preferences.

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Audio and answers

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Where do I configure both voices?

Choose Interviewer audio and Microphone in App settings; check them in the assistant’s Audio settings during a session. See Audio.

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What should I check after connecting headphones?

Confirm meeting output, interviewer audio source, and microphone, then check both voices in a practice call. See Audio.

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How do automatic answering and AI Answer differ?

Automatic answering follows detected questions; AI Answer generates when you click. Disable automatic answering for timing control. See Answer controls.

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Does turning off automatic answering stop transcription?

No. Read the transcript, then use AI Answer or type in Chat. See Manual answers.

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Can I type questions?

Yes. Open Chat, type, and select Send. See Text chat.

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How should I read a generating answer?

Identify conclusions and key points while the rest appears. Use your own words and verify facts and figures. See Assistant overview.

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Screenshots and windows

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How do I analyze an on-screen question?

Select Screenshot, keep the necessary context, and choose Analyze selected region. See Screenshots.

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What should a screenshot include?

The problem, inputs, outputs, constraints, and chart units. Exclude unrelated windows and private content; add requirements in Chat. See Screenshots.

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Does hiding a panel stop processing?

No. Transcription and responses already generating continue. See Windows.

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How do I restore the floating bubble?

Click it. The session continues while collapsed; use Interview duration → End Interview to finish. See Windows.

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How do I read earlier answers?

Use previous/next controls, or the report’s Q&A tab after ending. See Review.

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Where can I find keyboard shortcuts?

Check the hints beside buttons or menu items in your client. Available shortcuts and key combinations may vary by operating system and version. You can also click the controls directly. See Shortcuts.

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Ending, practice, and review

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Does quitting end the interview?

No. The session can remain active and consume time. Use Interview duration → End Interview. See End and rejoin.

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Can I rejoin after quitting?

Reopen the app and use the ongoing record’s rejoin action. Completed sessions are for review. See Sessions.

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Can I practice interviews?

Use a partner call or text questions, answer aloud, then review the report. See Practice.

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Where is the report?

Open Interview Records, find the session, and select View Report. Home also shows recent records. See Records.

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What do the three report tabs show?

Summary gives an overview and feedback; Q&A shows questions and AI answers; Transcript shows the conversation and times. See Review.

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How can review be more useful?

Give full spoken answers, check the microphone, then choose one improvement and repeat the question. See Next practice.

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Account and payments

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Is there a trial?

Eligible new accounts can claim once without a credit card. Check Subscription & Credits for eligibility and duration. See Plans.

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How do subscriptions and credits differ?

Subscriptions bill by period; credits are one-time purchases, do not renew, and never expire. One credit equals one minute of interview time. See Plans.

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Where are my credit balance and charges?

Open Account & Billing → View usage history → Credit usage. Sessions round actual seconds up to a whole minute: 1:05 uses 2 credits. See Usage.

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How do I cancel renewal?

Subscriptions renew automatically. Contact support to cancel at least 24 hours before renewal and confirm the result. Your benefits remain available until the end of the current billing period. See Billing.

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Where are prices, offers, and refund terms?

Check Subscription & Credits and checkout for prices; open Refund Policy in the website footer for conditions. See Billing.

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Settings, privacy, and support

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How do I check for updates?

Open App settings → App updates → Check for updates. End active sessions before installation or restart. See Updates.

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How do Stealth Mode and hiding the app icon differ?

Stealth Mode controls assistant visibility during sharing or recording. If your client provides an app icon visibility option, it only controls the icon and does not replace Stealth Mode. Check the shared view in a practice call. See Stealth Mode.

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Are logs always attached to feedback?

No, the option is off by default. If enabled, logs, permission status, and environment details may include conversation text. See Feedback.

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Where are transcription and answers processed and stored?

Relevant inputs go to servers and AI or transcription providers. After ending and sync, records are stored in the cloud. Local recovery and retry data also exists; deleting cloud records does not clear all local data. See Privacy.

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How do I delete an account?

Open Account & Billing → Privacy → Delete Account, read the permanent deletion notice, and confirm as prompted. It cannot be undone. See Data.

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How do I contact support?

Select Contact support, send in-app feedback, or email support@greatoffer.ai with the page, time, version, and record details. See Support.