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Open the account menu at the lower left and select Account & Billing to see your email, linked accounts, subscription, and credits.

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Subscription and credits

The Subscription & Credits section shows your current plan and credit usage. Select Change plan to compare subscriptions or Buy credits for a one-time purchase. One credit equals one minute of interview time; credits never expire and do not auto-renew.

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Usage and purchases

Select View usage history to open Credits & History.
  • Subscription history shows your subscription information.
  • Credit usage shows remaining and used credits, Usage records, and Purchase records. Usage records list the date, session, duration, credits used, and remaining balance. Purchase records list the purchase date, product, price, and credits.
Each session accumulates actual seconds and rounds up to a whole minute for credit deductions. For example, 1 minute 05 seconds uses 2 credits. Waiting, reading, answering, or temporarily leaving can all happen within an active session. Finish with End Interview, then check the usage records for charges.

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Account checks

Use the same email and linked sign-in method as your purchase. For help, send support the account email, purchase date, order details, and relevant session time. Next: End a session, Billing, or Support.